Refund policy

Return & Refund Policy

Because our products are food items, we do not accept returns or exchanges once an order has been delivered, except in cases where the product is damaged in transit or spoiled/defective in composition at the time of delivery.

Eligible Cases

You may request a replacement or refund only if:

• The product arrives physically damaged, leaking, opened, or otherwise compromised; or

• The product is spoiled, has an unusual odor/taste, shows visible contamination, or appears unfit for consumption when received.

How to Request Assistance

If you believe your order qualifies, please email info@cafenutrition.com as soon as possible with:

• Your order number

• The product name(s)

• A brief description of the issue

• Clear photos of the product and outer packaging (and batch/label details, if available)

We will review your request and respond as soon as possible. If approved, we may offer a replacement or refund, at our discretion, after verification.

Non-Returnable Items

Returns or refunds will not be provided for:

• Change of mind or personal preference (taste/texture)

• Incorrect address provided at checkout

• Delay due to courier or circumstances beyond our control after dispatch

• Normal variations in color/texture consistent with natural ingredients

• Orders that have been opened/consumed (except where the complaint is about spoilage/defect and evidence is provided)

Important Note

For your safety, do not consume any product you believe is spoiled or defective. Please retain the item and packaging until we confirm the resolution.

For support, email info@cafenutrition.com and we will attend to your request at the earliest possible time.